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Guide 3 Good Customer Service
What is good customer service?
Good customer service is all about...
• Smiling & helpful staff
• Being friendly
• Knowledgeable staff
• Smart appearance
• Professional
• Displaying the price
• Easy purchase process
• Having products!
• Quick service
• Accurate information
• After sales service
• Interacting with customer • Building a relationship
• Providing information
• Offering promotions
It is all about making customers feel welcome, special and satisfied. Good customer service can be described as meeting and exceeding the expectations and aspirations of your customers.
Good customer service will result in an increase in your average transaction values as customers are more likely to make a purchase and possibly buy more than one item. In addition, good customer service will result in repeat visits and word of mouth recommendations.
Guide 3 Good Customer Service 17
